Past Events

February 21

List of Lectures and their Synopsis

1. The Periodontist in Turbulent Times

External forces are causing dentistry to undergo an unscheduled transformation.  The VUCA world is upon us and we are experiencing a level of Volatility, Uncertainty, Complexity and Ambiguity in our profession like never before.

As much as we would like to recapture the simplicity of how it once was, that ship has sailed.  The focus now must be on how to evolve all of the moving parts of our practice of today to be relevant for the patients of tomorrow.  And the success of this evolution will be governed by two critical factors; Information and Relationships.

This provocative and enlightening program will map the incision to allow you and the team that you’ve chosen to make up your daytime family to define and then to carve away some of the obstacles that may be limiting your professional success.

Having consulted with top clinics in over 20 countries across the globe since 2006 and having some of the world’s best clinicians audit our clinic, we have come to realize that only a peer best understands the demands, struggles and challenges of leading a successful dental practice.  However, to meet the future, we can’t simple reinvent what has worked in years past, we must develop a revolutionary approach and borrow tactics from industries we might never have considered would parallel our business model.

This course will review the competitive environment in which we operate and foster a candid and evidence-based analysis of where our profession is headed and how to lead the way.  Together, we will discuss innovative strategies that allow dentists to adapt and adjust to meet the current struggles and to align their teams by leveraging information and relationships.  We will present research on what the most successful practices in the world are doing differently.  Finally, we will reveal how belonging to a trusted network of peers can help us to thrive and discover opportunity in the VUCA world.

2. The Economic Cost of Surgical Complications

Despite our best efforts, some of our patients will develop post-surgical complications.  Complications may present immediately, such as with a post-operative infection, but often they can take months or years to manifest as with peri-implantitis.  Given the significant differences in the rate of complications between experienced and inexperienced surgeons, it is in the best interest of the patient to avoid the clinician with the highest complication rate.  One way to communicate the severity of the complication is by assigning it a financial cost.  Using business-modeling programs that calculate the return on invested capital, it is revealed that using a team approach for patient care not only provides the most predictable and cost-effective outcome for the patient, but is also the most profitable approach for the clinicians involved in the case.


Recognize that it is economically irresponsible to offer surgical services without factoring the financial cost of potential complications to your practice.

Understand a framework for categorizing surgical complication types.

Comprehend that strictly from an economic perspective for all stakeholders, the best strategy for the general dentist is to refer patients for surgical procedures to the clinicians with the lowest complication rate.

3. The Patient Journey: An Interactive Lecture

Just as a magician controls all of the details of his acts of illusion and slight of hand, so to should a dental health team control all of the details of a patient’s journey through their experience with your clinic.  From the initial interaction with your administrative team through to the costumes you don as part of your allure, to the script that is receited with personalized ease by your surgical assistants, consideration should be made to every aspect of your patients journey.

In this interactive lecture, map your patients experience and consider the highlights along their journey.  As many as 500 metrics will be considered throughout this lecture with a focus on aspects of the throughput of your business essential to improving your bottom line growth.